Return & Refund Policy

At Beverly Porter, your satisfaction is our priority. We stand behind the quality of everything we sell and want you to feel confident every time you shop with us. We offer a simple, transparent return process for customers within the United States, governed by the terms below.

What This Policy Covers

This policy applies to our fashion items, including clothing, footwear, and accessories.

Advent calendars and other seasonal or novelty items are not eligible for returns, exchanges, or refunds under this policy, except where the item arrived damaged, defective, or incorrect. See Damaged or Incorrect Items below, which applies to everything we sell.

Return Eligibility

This section applies to fashion items only, see What This Policy Covers above.

We offer a 30 day return policy from the date your order is delivered. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all original tags attached. The item must also be returned in its original packaging whenever possible.

Returns that show signs of wear, damage, alteration, or misuse will not be accepted. We reserve the right to refuse any return that does not meet these eligibility criteria, at our sole discretion.

A refund will not be issued solely because the wrong size was ordered. See Wrong Size Ordered below for how we handle this.

Wrong Size Ordered

This applies to fashion items only.

If you ordered the wrong size, we do not offer a refund for this. Instead, we will send you a replacement in your correct size at no additional cost to you.

To request a size replacement, contact our customer support team at support@beverlyporter.com within 30 days of delivery with your full name, order number, and the correct size you need. The original item must be unused, unworn, unwashed, and in its original condition with tags attached. We will confirm availability and next steps once your request is reviewed.

This replacement applies once per order. If you need a further size change after that, contact us and we will advise you on the options available.

Exchanges

Outside of the wrong size process above, we do not offer exchanges for style, color, or change of mind. If you would like a different style, we recommend returning the original item under our standard return policy and placing a new order.

Alternative Resolutions

This applies to fashion items only.

In some cases, we may offer an alternative resolution, such as a partial refund while you keep the item, instead of a standard return. This is offered at our discretion on a case by case basis and does not change your rights under this policy. You are always free to decline an alternative resolution and proceed with a standard return instead, provided the item meets the Return Eligibility criteria above. Alternative resolutions are not available for final sale items.

Non-Returnable Items

For hygiene and quality assurance reasons, items that have been worn or altered are not eligible for return. Final sale items, if clearly marked as such at the time of purchase, are not eligible for return under any circumstances. Advent calendars and other seasonal or novelty items are not eligible for return, exchange, or refund, except as described under Damaged or Incorrect Items.

How to Initiate a Return

To begin a return, contact our customer support team at support@beverlyporter.com within 30 days of delivery. Include your full name, order number, and reason for return so we can assist you efficiently. Once your request is reviewed and approved, we will provide return instructions.

Items sent back without contacting us first will not be accepted and will not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot issue a refund for a return that does not reach us.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 10 business days from the date we receive the returned item.

Refunds are issued only for approved, eligible returns and only to the original method of payment used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Damaged or Incorrect Items

This section applies to everything we sell, including advent calendars and other seasonal or novelty items.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We may request photos to verify the issue. Once confirmed, we will provide a replacement or a full refund at no additional cost to you. This policy applies only to items that arrived damaged, defective, or different from what you ordered, not to sizing errors made at the time of order (see Wrong Size Ordered above).

Late or Missing Refunds

If you have not received your refund within 10 business days of approval, first check with your bank or credit card provider, as processing times vary. If you still need assistance after that, contact us and we will help.

Contact Information

Beverly Porter

All Day Deals LLC 30 N Gould St Ste R, Sheridan, WY 82801, USA Email: support@beverlyporter.com Phone: +1 (307) 427-2397

We appreciate your trust in Beverly Porter. Our goal is to make your shopping experience smooth, transparent, and worry free.